Product Support For Your Utrack GPS Tracker
FAQ's
The correct SIM card installation turns the tracker on and will stay on until the sim card is removed.
The UT2G15 will last 2 weeks, the UT2G50 and the UT3G50 will last 2-3 months. The UT3G100 will last 4-5 months, the UT3G200 will last 6-7 months. These times are calculated in stand by mode with checking it’s position once a week. More active applications will use more battery life
Yes, we can sell you a kit to achieve this or you purchase a hard-wired tracker that will include remote engine disable feature.
Yes, however One NZ (formerly Vodafone) have announced have confirmed their plans to shutdown of the 2G and 3G Networks.
The shutdown for both networks is scheduled for 31 March 2025.
Customers will have until this date to migrate to 4G LTE / Cat-M1 based hardware.
This depends on the tracker. Our UT2G50 will need to charge over night from dead flat.
The UT2G15 will only need a few hours.
The bigger the battery the longer it will take.
There are ongoing costs for running your tracker and access to our portal for live tracking, history and location.
Please refer to our Plans for more information.
Has your sim card expired? (12 months from the last top up).
Have you run out of credit? (manageable via the OneNZ app).
To reduce your reliance on top-ups and SIM card expiries, contact us about out managed SIM’s. These do not require topping up, and do not expire.
Is the battery flat?
No. However, it is illegal to use a GPS tracker to track a person without their knowledge. You must advise you staff if you are installing a GPS tracker in company vehicles. This also applies to family.