Product support
GPS tracker FAQs, answered. If your question is not here, call 0800 437 078 or send us a message.
FAQs
Still stuck after reading these? Get in touch and a real person will help you sort it.
Contact supportThe 4G OBD tracker plugs straight into the diagnostic port under the dash, so there is no wiring. The UT920 is hard-wired for a permanent, hidden install in a vehicle. The Long Life Battery tracker needs no power connection at all, which makes it a good fit for trailers, boats, machinery and other gear.
There are ongoing costs for running your GPS tracker and for access to our portal for live tracking, history and location. See our Plans page for more information.
Utrack accounts now run on the Fleet Track portal at app.fleettrack.nz. If you have not received your login details, contact us and we will sort it.
Check the battery is charged, or that a plug-in or hard-wired unit has power. If you use your own SIM card, check it hasn't expired (12 months from the last top up) or run out of credit. Contact us about our managed SIMs, which don't need topping up and don't expire. Older 2G and 3G Utrack trackers can no longer connect now that those networks have been switched off in New Zealand, and will need replacing with a 4G unit.
Yes. The UT920 is designed to be hard-wired into a vehicle by an auto electrician so it runs off the vehicle's power.
No. However, it is illegal to use a GPS tracker to track a person without their knowledge. You must tell your staff if you are installing a GPS tracker in company vehicles. This also applies to family.
Yes. Get in touch with your account details and we will recommend the right 4G replacement and move your account across.
Call us on 0800 437 078 during business hours or send us a message and we will get back to you.
